Exchanges

EXCHANGES

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

We are committed to make your shopping experience fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.

We do size and design exchanges within India. 

No exchanges or returns for orders outside India.

Please note that decor items such as toran, diya, thali, and similar products are not eligible for exchange or return.

As a company policy, we do not provide a refund/return on any product once sold. (Details on Procedure for Design Exchange much below)

For exchanges, the cost of return shipping is at the customer's expense. We recommend returning items through traceable mail (we do not have reverse pick up facility), as any returned items that is not received by Label DC will be treated as not returned.

Please note that the goods are your responsibility until they are returned to Label DC on the following address:

DC Gallery by Disha Collections
Shop 3, Empire Building, Lokhandwala Complex, Next to Pradeep Jewellers, Andheri West, Mumbai 400053.

Phone - +91 9137123542

Please mention your name, address, number, email and order id on the parcel along with the size needed. 

For Indians in case of exchanges, please inform us within 72 hours of receiving the shipment on - WhatsApp: +91-9137123542 or by filling the form on the website. We will be unable to process an exchange if 72 hours have lapsed since the delivery.
Please share the courier receipt within 7 days of receiving the product, beyond which we will be unable to process an exchange due to any delay.

Each customer is only eligible for an exchange, once. 

In case you need a design exchange, customer will need to send the shipment back and once their exchange is approved and received, a promo code will be provided deducting 200 INR. This promo code will not have an expiry.

In case the product received is damaged, video and photos are mandatory while unpacking the shipment.

10-12% of colour difference depends on the screen resolution of the device used by the client and camera lights,  We would be unable to accept this as grounds for exchange or return.

To initiate your exchange, please fill the form below: